DUNCAN’S DOG CO

Please review these Terms and Conditions carefully. By using this website or making an enquiry with Duncan’s Dog Co, you agree to the terms on this page.

Last updated: 18 February 2026

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Website Terms and Conditions
Dog Care Service Terms

WEBSITE TERMS AND CONDITIONS
Duncan’s Dog Co, Website Terms and Conditions

ABOUT US
Duncan’s Dog Co provides dog daycare, boarding, grooming, and related services.
“We”, “us”, “our” means Duncan’s Dog Co.
“You”, “your” means any user of this website, or any person making an enquiry or booking.

Business details
Business name: Duncan’s Dog Co
Legal entity name: Dog Co Pet Services LTD 
Registered address: [INSERT]
Service address: [INSERT]
Email: info@duncansdogco.com
Phone: 07731798899

USE OF THIS WEBSITE
By accessing this website, you agree to:
a) Use it for lawful purposes only
b) Not misuse, disrupt, or attempt unauthorised access to the site
c) Not reproduce, copy, or exploit any part of the website without written permission

We reserve the right to restrict or terminate access if these terms are breached.

ENQUIRIES AND BOOKINGS
Submitting an enquiry does not create a confirmed booking.
Confirmed bookings depend on:
a) Availability
b) Acceptance of any service requirements
c) Payment of any required deposit or booking fee, where relevant

Booking details and prices are confirmed in writing.

PRICING AND PAYMENTS
Prices shown on this website or discussed with you are indicative unless confirmed in writing.
We reserve the right to:
a) Update pricing at any time
b) Refuse service where appropriate
c) Cancel bookings due to circumstances outside our control, with refunds handled fairly

INTELLECTUAL PROPERTY
All website content, including images, text, branding, and logos, is the intellectual property of Duncan’s Dog Co or its licensors.
You must not reproduce, distribute, or use this content without written consent.

LIMITATION OF LIABILITY
To the fullest extent permitted by law:
a) We are not liable for indirect or consequential losses
b) We do not guarantee uninterrupted access to the website
c) We are not responsible for third party websites linked from this site

Nothing in these terms limits liability for death, personal injury, or fraud where prohibited by law.

GOVERNING LAW
These Terms and Conditions follow the laws of England and Wales.
Disputes fall under the exclusive jurisdiction of the English courts.

UPDATES
We update these terms from time to time. The latest version is published on this page.

DOG CARE SERVICE TERMS
Daycare, Boarding, Grooming, Collection and Drop Off

INTRODUCTION
These service terms apply to dog daycare, boarding, grooming, and collection and drop off provided by Duncan’s Dog Co.
A confirmed booking exists once we confirm it in writing.

REGISTRATION AND SUITABILITY
Before the first booking you agree to provide accurate details, including:
a) Owner contact details and emergency contacts
b) Vet details
c) Dog identity details, plus microchip details if held
d) Health information, medication, allergies, and care instructions
e) Behaviour information and handling notes

We run assessments or trial sessions where needed.
We have the right to refuse, pause, or end services if a dog is not suitable for our setting or if welfare or safety risks arise.

HEALTH
You agree to bring only dogs fit to attend.
You agree to tell us before arrival about illness symptoms, parasites, injuries, recent surgery, ongoing conditions, or behaviour concerns.
Our current vaccination and parasite-control requirements are set out during registration or booking.

MEDICATION
Medication administration depends on clear written instructions and safe supply of the medication.
If instructions are unclear, we decline administration until resolved.

SAFETY AND BEHAVIOUR
We manage dogs in groups or individually based on welfare and safety.
We have the right to pause or end care during a booking where a dog:
a) Shows repeated aggression or unsafe behaviour
b) Injures another dog or a person
c) Creates a sustained welfare risk
d) Creates a serious risk through damage or repeated escape attempts

EMERGENCY VETERINARY CARE
If urgent treatment is needed, we will try to contact you and your emergency contacts.
If delay creates risk, we will seek veterinary care without waiting for contact.
You agree to cover veterinary fees and related costs.

DROP OFF AND COLLECTION AT OUR SITE
Drop off and collection times are agreed during booking.
Dogs remain on lead until handover unless we instruct otherwise.
We release dogs only to the owner or named authorised people.
Late collection fees: [INSERT]

COLLECTION AND DROP OFF SERVICE
If you use collection and drop off, you agree to provide:
a) Accurate address details
b) Gate codes, access notes, parking notes, and handover instructions
c) Updated collection and drop off notes

Collection times are estimates and depend on traffic, weather, roadworks, and route changes.
We have the right to refuse collection where safe access or safe handover is not in place.

PERSONAL ITEMS
Please label items you send with your dog.
We take reasonable care. We are not responsible for loss or damage to personal items unless the law requires it.

PHOTOS AND VIDEO
We take photos and video for owner updates and internal records.
Marketing use depends on your opt-in, or another lawful basis where relevant.
Opt-out requests go to: [INSERT]

CANCELLATIONS, CHANGES, NO SHOWS
Cancellation and change terms are provided during booking or in your service plan.
No show fees: [INSERT]
Minimum notice periods: [INSERT]

COMPLAINTS
Email: [INSERT]
We aim to respond within: [INSERT]

UPDATES
We update these service terms from time to time. The latest version is published on this page.