1. INTRODUCTION

2. Duncan’s Dog Co respects your privacy and protects your personal data under UK data protection law.

3. DATA CONTROLLER
   Business name: Duncan’s Dog Co
   Privacy email: info@duncansdogco.com
    

4. DATA WE COLLECT
   We collect data you provide and data created during our services.

Examples include:
a) Name
b) Email address
c) Phone number
d) Address for billing and collection, where relevant
e) Enquiry and booking details
f) Payment and invoice records
g) Emergency contact details
h) Vet details
i) Dog details and care notes, including health and behaviour information you provide
j) Website usage data, including cookies and analytics where enabled

We do not knowingly collect data from anyone under 18.

1. HOW WE USE YOUR DATA
   Your data is used to:
   a) Respond to enquiries
   b) Arrange bookings and deliver services
   c) Contact you about welfare, scheduling, and payments
   d) Maintain safety and welfare records linked to our services
   e) Improve our website and services
   f) Meet legal, regulatory, insurance, and accounting obligations

2. LAWFUL BASES
   We process personal data where a lawful basis applies, including:
   a) Contract, to deliver services you request
   b) Legal obligation
   c) Legitimate interests, to run our business safely and effectively
   d) Consent, for selected marketing activities and non-essential cookies where used

3. MARKETING
   Marketing messages are sent only where the law allows.
   Opt-out is available at any time via unsubscribe or by contacting us.

4. DATA STORAGE AND SECURITY
   Your data is stored securely and accessed only by authorised people.
   We retain data only for as long as needed for the purposes above.

5. THIRD PARTY SERVICES
   We use trusted third party providers such as booking systems, payment providers, analytics providers, and email platforms.
   These providers process data on our behalf under appropriate terms.
   We do not sell your data.

6. YOUR RIGHTS
   Under UK GDPR you have rights including:
   a) Access to your personal data
   b) Correction of inaccurate data
   c) Deletion in some situations
   d) Restriction or objection in some situations
   e) Withdrawal of consent where consent is the lawful basis
   f) Complaint to the Information Commissioner’s Office (ICO)

7. COOKIES
   This website uses cookies to support site function and improve performance.
   Analytics cookies depend on your settings.
   You control cookies through your browser settings.

8. CONTACT
   Privacy enquiries: info@duncansdogco.com
   Business name: Duncan’s Dog Co

9. UPDATES
   We update this policy from time to time. The latest version is published on this page.